Past Projects
AI at Triple Whale: agents, automation, and chat
Moby’s Creative Studio
Mapping Triple Whale’s customer journey: sales to renewal, front to back
Co-designing a sensitive survey: working through its facilitators
Unable to reach the clients directly, I worked through their care teams to find where the survey was failing them, and reshaped how it gets delivered.
2024 | Lotic.ai
A longitudinal study of daily self-reflection: what sustains the habit
Over several weeks I followed college students through daily self-reflection, pairing behavioral data with their own words to learn what kept them engaged. It reshaped how the product paces and personalizes the experience.
2023 | Lotic.ai
Lotic's first audience research: who the users are and what earns their trust
As Lotic's first researcher, I built the company's first real picture of its users. Interviews, field research, and surveys produced the persona and journey map that went on to anchor product, content, and go-to-market.
2022 | Lotic.ai
Writing
Research papers giving cross-functional teams a shared vocabulary for recurring concepts.
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Teams often treat these as one and the same, which leads to short-term engagement tactics standing in for real behavior change. The paper draws the line and makes the case for change that respects people's autonomy and holds over time.
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The way a product paces and responds shapes how time feels, and whether people stick with it. The paper translates research on time perception into design principles that reduce friction without leaning on dark patterns.
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Personalization tailors an experience from your data; customization hands you the controls. The paper untangles the two and shows how to balance them so an experience stays relevant without trading away privacy or burying people in options.
Earlier Work
A well-being and training program: digital transformation strategy
A DTC vaccine platform: research and design strategy
Senior thesis: a participatory tool for local governance
A participatory tool to make local civic boards more open and accessible.
2020-2021 | The New School
UrbanCentric Innovation: a speculative vision for sustainable cities
A speculative project imagining more sustainable urban futures through a systems lens.
2020 | The New School